F.A.Q.'s - JBCoolCats
DELIVERY AND TRACKING
How long does delivery take?
DUE TO COVID AND POSTAL DELAYS ORDERS, MAY HAVE EXTENDED DELIVERY TIMES. PLEASE UNDERSTAND THESE USUAL CIRCUMSTANCES.
Orders are normally dispatched within 48 hours, and take between 2-3 weeks to be delivered to the US. Please allow an additional week as we often have very busy periods, and there are also international delivery take longer and may have delays that are out of our control.
How can I track my order?
After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please reply to the email and someone will assist you.
What if my order is lost or damaged?
We will happily replace or refund lost or damaged orders free of charge.
Do you deliver orders to my country?
We deliver to the majority of countries around the world. If there are any issues, we will contact you directly. Shipping costs to other countries other than the U.S. is a flat rate of $2.99.
Are all of the products in my order sent together?
Products are often sent separately to reach you as quickly as possible, to avoid customs charges or because they are being sent from separate distribution centers.
Where are your products delivered from?
Our products are manufactured and sent from all over the world. The majority are delivered from Asia to give you the best possible prices, whilst maintaining a high level of quality.
ORDER CHANGES AND CANCELLATIONS
Can I change my order?
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to change your order. Orders that have already been dispatched cannot be changed.
Can I cancel my order?
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to cancel your order. Orders that have already been dispatched cannot be cancelled.
ORDER RETURNS AND EXCHANGES
Can I return my order?
Yes, returns can be made up to 15 days after receiving your order, if the product is defective, as long as they're unused and in their original packaging. Regrettably, we cannot accept returns if you order the wrong size, color, etc. To initiate a return, please contact us and we'll provide you with the closest returns address to you. Once we've received your return, we'll email you with a refund confirmation.
Can I exchange my order?
Unfortunately, exchanges cannot be made unless the product is defective, they're unused and in their original packaging. You must contact us within 15 days of receiving your order. Regrettably, we cannot accept exchanges if you order the wrong size, color, etc. To initiate an exchange, please contact us and we'll provide you with the closest returns address to you. Once we've received your return, we'll email you once your exchange order has been dispatched.
Please use our Contact Form or email email@example.com