Shipping Policy - JBCoolCats
DELIVERY AND TRACKING
DUE TO THE CORONAVIRUS EPIDEMIC INFLUENCE ALL ORDERS WILL HAVE EXTENDED DELIVERY TIMES. PLEASE UNDERSTAND THIS USUAL CIRCUMSTANCE.
How long does delivery take?
Orders are normally dispatched within 48 hours, and take between 2-3 weeks to be delivered to the US. Please allow an additional week as we often have very busy periods, and there are also international delivery and customs which take longer and may have delays that are out of our control.
How can I track my order?
After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please reply to the email and someone will assist you.
What if my order is lost or damaged?
We will happily replace or refund lost or damaged orders free of charge.
Do you deliver orders to my country?
We deliver to the majority of countries around the world. If there are any issues, we will contact you directly. Shipping is Free to the U.S., shipping costs to other countries other than the U.S. is a flat rate of $2.99.
Are all of the products in my order sent together?
Products are often sent separately to reach you as quickly as possible, to avoid customs charges or because they are being sent from separate distribution centers.
Where are your products delivered from?
Our products are manufactured and sent from all over the world. The majority are delivered from Asia to give you the best possible prices, whilst maintaining a high level of quality.