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Gift Cards

How can customers access gift cards which were misplaced or never received?

Customers can click "resend gift cards" from their order confirmation email. Or contact JBCoolCats  support at to have your confirmation email resent.

Can online store customers customize the amount for a gift card purchase?

Unfortunately, no but please contact JBCoolCats support at and we can issue an invoice to buy a gift card online for an amount that isn't for sale on our online store.

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can gift cards be reloaded?

No, you can't reload a gift card.

How do customers check their balance?

Customers can't check their own gift card balance, but please contact JBCoolCats  support at and we can check the balance and send the information to the customer.